- Accreditation
- Choosing the accreditor that is right for your business
- There are ten accrediting companies with "deemed status". Medicare has laid out only vague guidelines for accreditation. Each accrediting company has created their own set of specific standards which is in compliance with Medicare's guidelines, but can go far beyond the Medicare standards. All ten companies have programs that work very well for certain types of businesses and certain types of needs.
- Choosing whether to create a policies and procedures manual or to buy a template
- Choosing the right template for the accreditor you choose
- Where to find the forms that your accreditor will require
- Design
- How to set up your home health care department
- Merchandising
- Product selection
- Pricing strategy
- Determining space requirements
- Marketing
- current customers
- attracting new customers
- promotions
- advertising
- referral sources (the key to a successful, high volume department)
- which are worth spending marketing time
- how often do you visit
- what makes an effective sales call
- the "tricks" that make a store's marketing work
- Reimbursement
- Choosing the right type of reimbursement partner
- full service billing company
- pay for service billing company
- In-house billing
- Software
- Understanding Medicare
- knowing what parameters need to be met for reimbursement
- avoiding downgrades and denials
- what to do when a downgrade or denial occurs
- choosing whether to be a participating or non-participating provider
- When to accept assignment and when to not accept
- Training
- How hhc products work and how to demonstrate them
- How to fit mobility products
- Add on selling
- Selling up
- How to merchandise
- What to stock
- How to maximize cash flow
- Employees
- Should the store have a dedicated hhc employee or employees?
- How to incentivise employees
- incentives for non dedicated employees
- setting realistic sales goals
- Benchmarks
- How do you guage your success
- what is the sales potential of your department
- When do you add a dedicated employee, a second and third, etc.?
- Diabetes Category Profitability
- Maximize reimbursements on strips
- Provide profitable diabetes ancillary products
- Create and design your diabetes destination
- Marketing to diabetes professionals
- Attracting new diabetic patients
